AEROX · SERVICE INFORMATION

Cancellations & refunds

Updated October 6, 2026

Paid subscriptions have not launched

AEROX currently offers Free registration and previews of its paid plans. Paid checkout is not open. Sandbox checkout is for testing and does not collect real money or activate a live paid membership.

Planned trial and renewal

The planned paid trial lasts seven days and requires a payment card. It starts through plan checkout, not when you create a Free account. When enabled, the selected monthly or annual subscription will renew automatically at the price and tax shown in checkout unless canceled before the trial ends. A reminder is planned two days before the end; rely on the renewal deadline in your subscription details rather than email delivery alone.

Canceling a subscription

When live subscriptions become available, cancel through Plans & billing → Manage subscription before your next renewal. Cancellation stops the next renewal charge. You retain paid access until the end of your current paid billing period, after which your account returns to Free limits. For an annual subscription, the paid period is the year already purchased. Check the cancellation confirmation and effective date.

Cancel during the seven-day trial, before its renewal deadline, to avoid the first subscription charge. Signing out, stopping use of the site or deleting your data does not itself cancel your subscription. If you cannot access subscription management, email aerox.asp@gmail.com with your account email and subscription reference.

Refund policy

Subscription payments already charged are non-refundable, except where a refund is required by applicable law or the payment provider’s applicable terms. We do not offer discretionary refunds or prorated credits for unused days or months, including when a monthly or annual subscription is canceled partway through its paid period. Canceling stops future renewal; it does not reverse a charge already made.

This policy does not override statutory cancellation or refund rights. The payment provider for any future purchase will be identified at checkout and on your receipt. Its applicable buyer terms also apply. Paddle is not available for new purchases on AEROX. Required remedies, including for qualifying billing errors or non-delivery, remain available.

If you see an unexpected charge

Check the merchant and contact details on the payment receipt. Contact AEROX at aerox.asp@gmail.com or use Support. Include the receipt or transaction reference, date and amount, but never your full card number or security code.